Terms & Conditions

Are at least 18 years of age. If you are under 18 years of age, you may use the Platform only with the involvement, supervision, and consent of a parent or legal guardian.

Have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.

Are not barred from receiving services under applicable law.

Agree to comply with these Terms in their entirety.

You must register a user account to access seva booking, donation, and personalisation features.

You are required to provide accurate, current, and complete registration information and to update such information promptly if it changes.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You are solely responsible for all activities carried out through your account, whether or not authorised by you, unless such activity results solely from our negligence.

You must notify us immediately at support@swaahaa.in if you suspect unauthorised access to or use of your account.

SwaaHaa reserves the right to suspend or terminate accounts that contain false or misleading information.

Each user is permitted to maintain only one active account. Creating multiple accounts to circumvent restrictions, bans, or limitations is prohibited and may result in permanent suspension.

SwaaHaa provides a digital directory and discovery platform for Hindu temples, shrines, and religious institutions across India. Temple information, images, timings, and seva details are provided by Temple Partners or sourced from publicly available information. SwaaHaa does not independently verify all such information and makes no warranty as to its accuracy, completeness, or currency.

The inclusion of any Temple Partner on the Platform does not constitute an endorsement, certification, recommendation, or verification by SwaaHaa of that Temple Partner, its management, religious practices, or services. Users are encouraged to independently verify any information before making bookings or donations.

Temple Partners may modify schedules, close temporarily, suspend rituals, or discontinue participation on the Platform without prior notice. SwaaHaa does not guarantee the continued availability of any particular temple, seva, or service on the Platform.

Seva timings, availability, and conduct are solely under the control of the Temple Partner and are subject to change.

Confirmation of a seva booking is subject to acceptance by the Temple Partner.

SwaaHaa acts as a technology facilitator and not as a party to the religious service itself.

SwaaHaa does not supervise, conduct, participate in, or guarantee any religious ceremony, ritual, or seva performed by a Temple Partner.

The specific rituals, materials, and priests used are determined entirely by the Temple Partner in accordance with their religious traditions.

If a scheduled seva cannot be conducted due to circumstances beyond the Temple Partner's control, we will endeavour to facilitate rescheduling or a refund as per the Refund Policy in Section 6.

Bookings generated due to software errors, technical malfunctions, system failures, or data corruption may be cancelled or corrected by SwaaHaa upon discovery. Where payment has already been collected, an appropriate refund shall be issued.

Donations can be accepted only from citizens of India. Before making a donation you must confirm on the Platform that you are a citizen of India. By confirming, you declare that you are a citizen of India on the date of the donation, and you are solely responsible for the accuracy of that declaration. SwaaHaa does not verify citizenship and relies on your declaration as given.

The requirement is one of citizenship, not residence. A citizen of India living outside India may donate, including from a bank account or payment instrument held outside India. A person who is not a citizen of India, including a holder of an Overseas Citizen of India (OCI) card, who is a citizen of another country, may not donate through the Platform. This restriction applies to donations only; Users of any citizenship may book sevas and Seva Plans.

Under the Foreign Contribution (Regulation) Act, 2010, a contribution from a person who is not a citizen of India may be received only into a bank account designated for that purpose under that Act. The accounts into which donations made through the Platform are settled are not such accounts, whether or not a Temple Partner is registered under that Act.

Donations are voluntary and, once successfully processed, are generally non-refundable except in cases of technical error, duplicate payment, or as otherwise set out in SwaaHaa's Cancellation & Refund Policy.

SwaaHaa acts solely as a technology and payment facilitation service provider for Temple Partners. SwaaHaa does not own, administer, manage, or control any Temple Partner or the religious activities conducted by them.

SwaaHaa does not independently audit, supervise, or guarantee the end-use of donations made to Temple Partners and shall not be responsible for how donated funds are utilised by the respective Temple Partner.

Tax receipts or certificates under Section 80G of the Income-tax Act, 1961, where applicable, shall be issued solely by the relevant Temple Partner. SwaaHaa does not guarantee the availability, eligibility, or validity of any tax benefit associated with a donation.

SwaaHaa may charge a platform facilitation fee or other applicable service charges for donations or other services provided through the Platform. Any such fees, where applicable, will be disclosed to Users prior to completion of the transaction.

Delivery timelines are estimated and are subject to courier/logistics partner availability.

Prasad is handled and dispatched by the Temple Partner and/or their logistics partners. SwaaHaa is not responsible for damage, delay, or loss during transit.

Delivery is available only to locations serviceable by our logistics network as displayed at checkout.

Users are responsible for providing complete and accurate delivery details. SwaaHaa and the Temple Partner shall not be responsible for failed deliveries resulting from incorrect or incomplete address information provided by the User.

Provide accurate information in all bookings, account registrations, and communications.

Use the Platform in a manner consistent with the religious, cultural, and spiritual nature of the Services.

Respect the sanctity and traditions of temples and religious institutions listed on the Platform.

Comply with all applicable laws including the Places of Worship (Special Provisions) Act, 1991, and religious site-specific rules.

Users are solely responsible for ensuring that their use of the Platform complies with all applicable local, state, national, and international laws and regulations.

Users shall not use the Platform in violation of any applicable sanctions, export control laws, or trade restrictions.

You represent and warrant that you are not located in any country or territory that is subject to applicable trade embargoes or sanctions, and that you are not identified on any government list of prohibited or restricted parties.

Misrepresenting your identity or impersonating another person or entity.

Making bookings with fraudulent payment instruments or in bad faith.

Posting or uploading defamatory, offensive, obscene, or religiously disrespectful content.

Abusing, threatening, or harassing Temple Partners, priests, temple staff, delivery personnel, or SwaaHaa employees.

Interfering with religious ceremonies or temple operations.

Misusing customer support services through abusive or fraudulent behaviour.

Attempting to exploit software bugs, vulnerabilities, or security weaknesses of the Platform.

Using the Platform for commercial solicitation, spam, or unauthorised advertising.

Scraping, reverse-engineering, or extracting data from the Platform by automated means.

Attempting to gain unauthorised access to any part of the Platform, servers, or databases.

Submitting false or misleading reviews or ratings of temples or sevas.

Using the Platform to facilitate any unlawful activity, including money laundering or financing of illegal acts.

Interfering with or disrupting the integrity, performance, or security of the Platform.

Using bots, scripts, crawlers, artificial intelligence systems, or automated means to access, monitor, or extract Platform content.

Using Platform content, data, images, listings, or metadata to train machine learning or artificial intelligence models without our prior written consent.

All payments for seva bookings and donations are processed through third-party payment gateways (Razorpay, or such other processors as we may engage from time to time). By making a payment, you agree to the terms and privacy policies of the applicable payment processor in addition to these Terms.

Payments made through the Platform are collected via our payment aggregator and settled to the Temple Partner's account maintained with that aggregator, net of SwaaHaa's commission and applicable taxes on that commission.

Seva prices and donation minimums are set by Temple Partners and displayed on the Platform.

The amount shown to you at checkout is the amount you pay. SwaaHaa does not charge devotees a convenience fee, platform fee, or payment processing charge, and no such charge is added to your total.

SwaaHaa earns a commission from the Temple Partner, deducted from the Temple Partner's settlement together with any applicable GST on that commission. This does not increase the amount payable by you.

No GST is charged to you on seva bookings or donations, as these are exempt religious services under Indian law.

Prices are subject to change at any time. The price confirmed at checkout governs your specific transaction.

In the event of an obvious pricing, technical, or typographical error affecting a booking or donation listing, SwaaHaa reserves the right to cancel or correct the transaction before confirmation and issue an appropriate refund where applicable.

If a payment fails or is declined, your seva booking will not be confirmed. You are advised to verify your payment status with your bank or card issuer before re-attempting payment.

In cases of double debit due to a technical error, we will initiate a full refund to the original payment method typically within 7–10 business days upon verification. Actual timing depends on your bank or card issuer.

Duplicate bookings resulting from user error may not be eligible for refund unless caused by a verified technical issue attributable to the Platform.

Before initiating a chargeback or payment dispute, Users are encouraged to contact SwaaHaa so that we may attempt to resolve the issue. Fraudulent or abusive chargebacks may result in suspension of the User account where permitted by applicable law.

You are responsible for any taxes, levies, or duties applicable to your purchase or donation under applicable Indian law.

SwaaHaa accounts for and remits GST on the commission it charges Temple Partners. No GST is collected from you on seva bookings or donations.

Section 80G receipts are the sole responsibility of the Temple Partner.

SwaaHaa reserves the right to delay, suspend, cancel, or refuse any transaction that appears suspicious, fraudulent, unlawful, or in violation of applicable law.

We may request additional identity verification or supporting information before processing certain bookings or donations.

Any suspected fraudulent activity may be reported to banks, payment processors, law enforcement agencies, or other competent authorities where required by law.

Each seva in a booking is assessed separately. A seva is eligible for refund if its scheduled slot begins more than 24 hours after the moment your cancellation is received, measured in the local time of the temple at which the seva is to be performed.

Eligible sevas are refunded in full - 100% of the seva amount. SwaaHaa charges devotees no convenience fee, platform fee, or payment processing charge, so nothing is deducted from your refund.

A seva whose slot begins within 24 hours is not eligible for refund, as preparation may already have commenced at the temple. A seva that has already been performed is likewise not refundable.

Because each seva is assessed separately, a booking containing several sevas may be partially refunded - you receive the full amount for every eligible seva and nothing for the others.

Where a booking has been rescheduled, eligibility is assessed against the date you originally committed to, not the revised date.

If a Temple Partner cancels or is unable to perform a confirmed seva (due to closure, natural disaster, emergency, or other unavoidable circumstances), you will receive a full refund of the seva amount. The 24-hour rule in Section 6.1 does not apply to cancellations initiated by a Temple Partner - you are refunded in full however close to the scheduled time the cancellation occurs.

Donations once made are non-refundable except in cases of demonstrable technical error (e.g., duplicate charge).

Where SwaaHaa or the Temple Partner becomes aware that a donation may have been made by a person who is not a citizen of India, the donation may be withheld, returned to the original payment instrument, or otherwise dealt with as the Foreign Contribution (Regulation) Act, 2010 and other applicable law require, and may be reported to the relevant authorities where the law so requires. This is a compliance measure, not a refund that may be requested under this Section.

Eligible refunds are typically credited to the original payment instrument within 7–10 business days after initiation. Actual timing depends on your bank or card issuer, and SwaaHaa is not responsible for delays caused by the User's bank or payment provider.

To cancel a booking, navigate to "My Sevas" in the Platform and select "Cancel Seva". You may also contact support at support@swaahaa.in.

Refunds will be processed only to the original payment instrument used for the transaction. SwaaHaa will not issue refunds to alternate bank accounts, payment methods, or third parties except where required by law.

A Seva Plan is a long-term commitment paid for upfront, under which a Temple Partner performs a seva on a fixed recurring schedule. Once booked, a Seva Plan cannot be cancelled or ended early, and the amount paid for it is not refundable, except as stated below.

An individual instalment of a Seva Plan cannot be cancelled on its own and cannot be rescheduled.

If a Temple Partner cancels a single instalment, a proportionate refund for that instalment is issued automatically to your original payment instrument, and the remainder of the plan continues.

THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SWAAHAA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SwaaHaa is a technology facilitation platform. We make no representations regarding the spiritual efficacy, religious validity, or specific outcomes of any seva, prayer, ritual, or donation facilitated through the Platform. Religious practices are governed entirely by the relevant Temple Partner's traditions and the faith of the individual User.

SwaaHaa shall not be liable for any dissatisfaction relating to religious customs, traditions, rituals, spiritual expectations, or perceived spiritual outcomes arising from any seva or donation.

Information about temples, sevas, timings, and fees is provided by Temple Partners or sourced publicly. SwaaHaa does not independently verify all such information and is not liable for inaccuracies, outdated information, or discrepancies between Platform listings and actual temple conditions.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOSANGADI ENTERPRISES LLP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, OUR AGGREGATE LIABILITY TO YOU FOR DIRECT DAMAGES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SWAAHAA IN THE SIX (6) MONTHS PRECEDING THE CLAIM.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability arising from fraud, fraudulent misrepresentation, wilful misconduct, or gross negligence where such exclusion is prohibited by law.

SwaaHaa does not guarantee that the Platform or any part of the Services will be available at all times or without interruption. Maintenance, upgrades, technical failures, internet disruptions, third-party service outages, or circumstances beyond our control may temporarily affect availability.

Users are responsible for maintaining copies of any information, receipts, or records they may require. SwaaHaa does not guarantee permanent storage or retrieval of historical data except where required by applicable law.

Scheduled maintenance may be carried out periodically and may temporarily affect availability without prior notice where reasonably necessary.

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

You shall first attempt to resolve the dispute informally by contacting us at support@swaahaa.in. We will make reasonable efforts to resolve your concern within 30 days.

If the dispute remains unresolved, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties.

The seat and venue of arbitration shall be Bengaluru, Karnataka, India. Proceedings shall be conducted in English.

Notwithstanding the above, SwaaHaa reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

Subject to the arbitration clause above, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes not submitted to arbitration.